Bookings, Payments & Cancellations

A tentative booking can only be held for one (1) week.

The booking is not considered confirmed until Riverside Retreat has received your initial 20% non- refundable deposit and booking form.
Should your initial deposit and booking form not be returned within one (1) week, your date will be available to be booked by others, unless prior arrangements have been made with us.
 

Final payment is due 2 weeks prior to your date.
 

If you cancel your tentative booking before we have received the initial deposit, you will not be liable for any costs, however your date will be able to be booked by others.

If you cancel your confirmed booking after the initial deposit has been paid, you will forfeit the initial deposit and your date will be able to be booked by others.

If you cancel your confirmed booking after the initial deposit and final payment, you will forfeit the initial deposit and final payment and your date will be able to be booked by others.

If you have any questions regarding our cancellation policy, please contact us: 
Email: riversideretreat@outlook.com.au 
Phone: 0410 679 578 

 

Below sets out our liability in relation to your participation in activities, events and other recreational services we offer. In this Activity Waiver we, us or our means JNM Co Pty Ltd A.C.N 663 026 944 (‘Riverside Retreat’)

RECREATIONAL ACTIVITY RISK WARNING

ACKNOWLEDGEMENT, WAIVER AND RELEASE

Riverside Retreat (“Service Provider”) is a supplier of Recreational Activities as defined in section 139A(2) of the Competition and Consumer Act 2010. The Recreational Activities and facilities provided by the Service Provider include but are not limited to:

¨           Archery

¨           Mini Golf

¨           Canoeing/Kayaking

¨           Water activities

¨           Obstacle course

¨           Low ropes course

¨           Team building activities

¨           Sporting activities

¨           Wedding events

¨           Corporate events

These activities may involve significant risks, including the risk of personal injury and death. Particular risks include, but are not limited to:

¨           Hypothermia / heatstroke;

¨           Breaks, Strains, and Trauma;

¨           Fatigue / Exhaustion;

¨           Hyponatremia / Dehydration;

¨           Anxiety / Hypertension

Before you participate in the Recreational Activities, you should ensure that you are aware of, and properly understand, all of the risks involved in the Recreational Activities, and that those risks will include any particular risks associated with any health condition or pre-existing disability from which you suffer.

You acknowledge, agree and understand that you engage or participate in the Recreational Activities voluntarily and at your own risk in full knowledge of the Risks generally and Particular risks described above.

As a parent, guardian or responsible person performing parenting responsibilities, you acknowledge and agree that you have explained to the participant that the Recreational Activities provided by the Service Provider may involve risks generally; and the Particular risks described above.

You also acknowledge, agree and understand that the risk warning above constitutes a formal ‘risk warning’ for the purposes of the relevant legislation, including for the purpose of Sections 13 to 19 of the Civil Liability Act 2003 (Qld).

Section 139A of Competition and Consumer Act 2010 (Cth) permits the Service Provider of the Recreational Activities and associated services to ask you to agree that the statutory guarantees under the Australian Consumer Law (Cth) do not apply to you (or a person for whom or on whose behalf you are acquiring the services to engage in the Recreational Activities).

You acknowledge, agree and understand that, to the full extent permitted by law (including section 139A of the Competition and Consumer Act 2010 (Cth)):

¨           Your rights (or the rights of a person for whom or on whose behalf you are acquiring the services) to sue the Service Provider, its servant and agents, in relation to the Recreational Activities if the Recreational Activities or associated services were not provided to you in accordance with any express or implied warranty or guarantee that the services will be provided with reasonable care and skill, are excluded, restricted or modified as set out below; and

¨           You (or the person for whom or on whose behalf you are acquiring the services) release the Service Provider, its servant and agents, from all liability for a failure to comply with any express or implied warranty or guarantee that the services will be provided with reasonable care and skill.

You acknowledge, agree and understand that, to the full extent permitted by law, the liability of the Service Provider in relation to recreational services and activities (as that term is defined in the Australian Consumer Law (Cth) and any similar state laws) for any:

¨           death;

¨           physical or mental injury (including the aggravation, acceleration or recurrence of such an injury);

¨           the contraction, aggravation or acceleration of a disease;

¨           the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs:

¨           that is or may be harmful or disadvantageous to you or the community;

¨           that may result in harm or disadvantage to you or the community;

¨           that may be suffered by you (or a person for whom or on whose behalf you are acquiring the services) resulting from the supply of recreational services or recreational activities is excluded.

To the full extent permitted by law, you (or the person for whom or on whose behalf you are acquiring the services) agree to waive and/or release the Service Provider, its servants and agents, from any claim, right or cause of action which you or your heirs, successors, executors, administrators, agents and assigns might otherwise have against the Service Provider, its servant and agents, for or arising out of your death or physical or mental injury, disease, loss and damage, or economic loss of any description whatsoever which you may suffer or sustain in the course of or consequential upon or incidental to your participation in the Recreational Activities, whether caused by the negligence of the Service Provider, its servant and agents, or otherwise.

You acknowledge, agree and understand that:

¨           the Service Provider will permit you to participate in the Recreational Activities, and provide you with the associated services, in part in consideration of you signing this document;

¨           the Service Provider may rely on this document in any proceedings commenced in any Court by me or by my heirs, executors and assigns;

¨           the laws of Queensland govern this document.

You do not have to agree to exclude, restrict or modify or waive your rights against, or release, the Service Provider, its servants and agents, from any claims by signing this document, however the Service Provider may refuse to allow you to participate in the Recreational Activities, or to provide you with the associated services, if you do not agree to exclude, restrict, modify or waive your rights against, or release, the Service Provider, its servants and agents. You may still have further legal rights.

You agree that the waivers and releases contained in this document apply for every visit you make to the Service Provider until such time as you withdraw or modify your consent in writing or the Service Provider modifies these terms with a new document.